Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Coordination
Changing what is done based on other people's actions.
Operation and Control
Using equipment or systems.
Quality Control Analysis
Testing how well a product or service works.
Building and Construction
Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
Engineering and Technology
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Time Management
Managing your time and the time of other people.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Troubleshooting
Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
Design
Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
Operations Monitoring
Watching gauges, dials, or display screens to make sure a machine is working.
Repairing
Repairing machines or systems using the right tools.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Equipment Maintenance
Planning and doing the basic maintenance on equipment.
Installation
Installing equipment, machines, wiring, or computer programs.
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